Communicate effectively, maintain a positive attitude, set boundaries, delegate efficiently, business networking, business writing, manage social media, dining etiquette, successful meeting management


Communicating effectively and maintaining a positive attitude in the workplace are powerful tools that can enhance even the most brilliant technical competence. These skills can be learned. We’ll show you how our history defines our communication. We’ll help you make an assessment of your communication style and show you why assertive communication beats passive and aggressive communication techniques every time. This program will help you make an effective request, decline with dignity, set and communicate boundaries, confront with dignity and tact, give and receive feedback and become more efficient at delegating. Assertive communication has its consequences—and they promise to pay off well in your organization.


What ever happened to common sense? The ticket to acceptance and respect in the business world is good manners. That’s why this module will help you master etiquette in the workplace. We’ll talk about punctuality, introductions, handshaking, personal space, and touching. In addition, we’ll focus on professional demeanor, dining decorum, and telephone, fax, e-mail, and voice mail protocol. When you treat others with dignity and respect, they will treat you in the same fashion. And that’s just good business sense.

BUSINESS NETWORKING isn't just for salespeople! Although for many people the word "networking" conjures up a cringe-inducing image of a pushy salesperson shoving a business card into every hand she can find, the reality is that networking is about serving as a resource—about giving, not taking—and it's essential for both individual and organizational success. In large organizations, being able to give a 30-second overview about what you do is as important internally as externally. Developing relationships with internal champions or sponsors can help determine whether a project succeeds or fails. You don't have to ban email, Facebook, or LinkedIn...and on the flip side, you don't have to require your employees to be social media mavens. Forward-looking organizations understand that the world is getting smaller, that technology is providing unprecedented opportunities for connection, and that giving their employees the tools and outlook they need to make those productive connections is a benefit to all parties involved.


Many experts estimate that as much as 90% of human communication comes from non-verbal clues such as voice inflection and body language. In business writing, however, you have only the words to get your meaning across, so the way the writer uses those words becomes more important. On-the-job writing matters—to your company, to your readers, and to you as a writer. From sales proposals to client emails to internal communications, your employees represent your organization every time they write an email or craft a document. Ineffective writing carries a host of inefficiencies such as time spent proofreading and re-writing along with risks such as conflict and misunderstandings, unhappy clients, lost opportunities, even legal liability. Whether an employee's written communication duties are primarily internal or primarily external, the desired end results are documents that are clear, well-organized, and effective.


Listen between the lines. How many times have you left a meeting thinking you understood everything that happened only to find out that you missed a few key points? This module will help you become a better listener so that you may have a stronger career. We’ll test your listening skills; explain the difference between listening versus hearing, and the common factors that get in the way of listening. We’ll show you how to overcome distractions and master the laws of listening.


Business entertaining is a talent that can positively affect a company’s bottom line. That’s why this course focuses on how to master the fine art of business entertainment—from barbecues to Crème Brule and from invitations and RSVPs to menu selection and thank you notes. We’ll explain the roles of the host, the co-host, spouses, and guests at social functions. We’ll also look at restaurant etiquette and cocktail reception and more. When you finish this program, you will be prepared to entertain business colleagues with finesse to the advantage of your organization.


Communication is a wonderful thing…and it’s so important to good business. In this program, we’ll help you find ways to connect and establish rapport with colleagues and new clients in such a way that you will be more effective at your job. We’ll concentrate on approachability, shyness, first interactions, and active listening. We’ll even give you some guidelines for interacting with a new acquaintance and small talk do’s and taboos.


United we stand and divided we can’t stand each other. Sound like your workplace? We don’t have to like everyone we work with, but it helps to work well with everyone we work with. We’ll reveal the four choices you have in dealing people and the four principles for effective communication. Once you have completed this program, you’ll be able to identify difficult people in your workplace and have a deep understanding of how to work well with them—from better communication to giving and receiving constructive feedback.


Social media communities are real relationships, real conversations, and as such, they should be treated like they are real. It’s not about a me, myself, and I mentality. It’s about the collective, the community, and the common good. As Facebook, Twitter and 24-hour BlackBerry access blur the lines between business and personal lives, managers and employees are struggling to develop new social norms to guide them through the ongoing evolution of communications technology. Generational differences in the approach to openness on the Internet will also be a factor in coming to common understandings of how and when it is appropriate to contact colleagues, superiors or clients. This workshop guides your organization to understand the new rules behind social media.


Whether you are leading the meeting, preparing the agenda, attending an important client meeting, delegating responsibilities to your team, or giving a presentation, this module can help you be more effective. We’ll encourage you to question the meeting’s goal. You’ll also learn how to prepare yourself and others for the meeting as well as how to lead a productive meeting. Finally, we’ll wrap it up with meeting courtesies and etiquette.


Dealing with conflict is tough. Many times we prefer to ignore challenges and hope they go away. But confrontation doesn’t have to be negative. In fact, it’s through positive conflict resolution that relationships are restored and strengthened. This seminar demonstrates the powerful techniques for and outcomes of effective confrontation. We’ll guide you on methods of dealing with others and talk about the language of winners. More importantly, pointers on giving and receiving feedback, managing anger, and choosing win/win techniques are included in this workshop.


If you dread the thought of receiving invitations to business and social events, this seminar is for you. We’ll give you tips and tools to connect with others, show you how to handle awkward situations with ease, and how to be a memorable guest. What to do if you have forgotten someone’s name and how to respond to inappropriate comments are also included. Fostering client relationships and making small talk in an open and intriguing manner are what business and social events are all about.