Company

BE BETTER AT CASUAL

This module focuses on appropriate and inappropriate business casual attire. We’ll review the industry trends and profiles and geographical dress standards. We will examine your company’s image and dress code. We’ll define the four categories of professional comfortable and provide a list of definite don’ts for your business environment. We’ll also provide you with overall appearance and dress guidelines to help create an impressive impression for your organization.

CUSTOMER ONBOARDING - KEEP 'EM COMING BACK FOR MORE

A workplace that demands high-quality service from each staff member breeds pride, professionalism, positive morale, commitment, and unity. It’s also a place that customers want to go. In this seminar, we’ll focus on how you can win customers for life by providing high-quality service. You’ll evaluate what your self-image communicates to customers and take steps toward merging your self and professional image. We’ll help you identify, understand, and empathize with customers and give you 10 surefire ways to wow your customers and keep 'em coming back for more--excellent service that is. Most importantly, we’ll provide you with suggestions on how to deal effectively with demanding, angry, or unreasonable customers.

FAKE IT UNTIL YOU MAKE IT: MASTER YOUR SELF

Studies have shown that a person’s self-esteem is an important key to a winning job performance. This program starts by defining self-esteem and self-confidence and providing examples of an unhealthy self-esteem. We’ll help you identify and develop areas of confidence and show you how to nurture your self-esteem. This module will also help you achieve balance and consistency in the four key areas of your life—all of which will help you develop a more positive attitude and take you on the road to employee of the year.

MASTERING FIRST IMPRESSIONS

Learn about the three key elements of personal branding and the components of making a positive, lasting, memorable, and impactful first impression. We’ll give you tips on etiquette, appropriate business and business casual attire, and proper grooming and clothing maintenance. We’ll also discuss professional demeanor, relating to others and self-versus public perception.

MIXING AND MATCHING FOUR GENERATIONS AT WORK

At work, generational differences can affect everything, including recruiting, building teams, dealing with change, motivating, managing, and maintaining and increasing productivity. Think of how generational differences, relative to how people communicate, might affect misunderstandings, high employee turnover, difficulty in attracting employees and gaining employee commitment. This workshop is designed to help employees work effectively and efficiently, to increase productivity and quality, one needs to understand generational characteristics and learn how to use them effectively in dealing with each individual.

PERSONAL BRANDING - HOW TO STAND OUT

This workshop helps participants navigate the ins and outs of personal branding and personal marketing. Being likeable and memorable does not come naturally to every professional, and the advantage of a professional evaluation of one's personal branding skills can shed light on areas that need attention. This workshop helps build a strong personal brand by recognizing unique qualities that differentiate an individual from their colleagues and take ownership of their skills, talents and knowledge. Networking and showcasing your personal brand within your organization are discussed leading to new job opportunities and stability.

SAVVY SELF-PROMOTION

Successful business is about building, strengthening, and maintaining successful relationships. In this program, learn why clients choose to conduct business with you and how you can exceed client expectations. We’ll help you sharpen your personal marketing skills by teaching you how to identify, create, and target opportunities. We’ll discuss the advantages of networking and 10 ways to build and strengthen client relationships. We’ll also pinpoint methods of asking for business and why you may have not earned business in the past.

SET YOUR STAGE FOR SUCCESS

A strong, commanding, and positive self-image sets the stage for success…individual success, project success, and most importantly, company success. This seminar will help you find methods to build winning relationships in the workplace and deliver beyond the expected. We’ll show you the key elements of self-image, first impressions, and attitude. We’ll also elaborate on the strength of nonverbal communication and civility in the workplace as well as work and social etiquette, appearance, and dress guidelines. You’ll leave this program understanding better than ever before that you are the company.

TEAMS AT WORK

Working as a team can benefit both team members and the organizations in which they work. You’ll discover the secrets of fostering a “team-friendly” workplace environment and what makes a team effective. We’ll show you how to evaluate your team’s talents, use each team member’s unique strengths, and empower and motivate your team to align with your company’s goals. We’ll explore building trust in teams and identify what breaks down trust. Finally, we will explain the difference between a group and a team and help you craft a team “constitution”—a set of guidelines all members are comfortable supporting.

THE BUSINESS OF DOING BUSINESS

While impolite behavior has always been a part of the business world, there is more and more evidence that incivility is not only on the rise, but has become the norm throughout our culture. And there is a tremendous cost to business, including the loss of clients, customers, and valuable employees, all of which translate into a profit loss. This workshop shares guidelines for preserving common courtesy in the workplace. We’ll examine the changing face of customer service over the years and how to build, strengthen, and maintain successful relationships in the workplace. We’ll also provide you with guidelines on the simple common courtesies, including cubicle, telephone, cell phone, e-mail, Internet, and FAX etiquette.

TOUCH THINGS ONCE: THE ART OF STRESS-FREE PRODUCTIVITY

If you are like most people, it happens daily. Your ambitious plans were sacrificed to a bottomless in-box, a stream of last minute must-attend meetings, your bosses minor crisis, endless details, letters, emails, phone calls and interruptions that leave you wondering if you will ever get caught up.

Wonder no more. You can get caught up and start getting ahead and even finishing your to-do list. Master the techniques of setting priorities, controlling your workday, working more efficiently, organizing your life and getting projects under control with this fun and informative workshop.

WORK-LIFE BALANCE/STRESS MANAGEMENT

It goes without saying that the state of the economy, mass layoffs, and ever-increasing demands on our employees' time create a perfect storm of stress. The negative impacts of stress can range from the physical to the mental and can have devastating impacts on both individuals and teams. Organizations are exploring a variety of resources they can offer to help weather the storm. Many organizations are implementing (or re-vitalizing) their corporate wellness programs and benefits. Some are focusing on time management programs with the expectation that helping employees manage their overflowing inboxes and hectic work schedules will translate into reduced levels of stress and rising levels of control. Others are implementing enterprise-wide electronic organization and efficiency initiatives.

Whatever approach your organization takes, the key component is helping employees to understand that they can't have it all, and they can't do it all...at least not all at once. Work-life balance and stress management require the ability to identify the tasks competing for their time and energy, prioritize those tasks, budget time realistically, make choices accordingly, and then stick to the resulting action plan. It isn't easy, and it takes practice, but it can be done.